Department
Sales & Pricing
New Customer Care Specialist
Full-time | USA Sales | Location – Grayslake, IL / Olathe, KS
Develop and foster effective customer relationships and sales opportunities. Provides regular and consistent value added communication with new and existing customers.
YOUR ROLE AND RESPONSIBILITIES
Grow and maintain customers including taking inbound and making outbound calls to a variety of new and existing customers.
Develop low value, new and/or inactive customers.
Build and foster effective customer relationships and sales opportunities to support meeting required sales objectives.
Leverage knowledge of sales processes for the material handling, industrial parts and/or construction markets to identify customer needs, present all appropriate products and services.
Navigate and research information within company ERP and CRM systems to check product price and availability, correspond and enter customer feedback and/or action items.
Notify customers of all backordered items and provide delivery dates.
Communicate with customers to gather claims information as needed and enter the information into company sales systems.
HOW TO SUCCEED
Must possess a minimum of 3 years work experience in a Customer Support or other applicable customer service/inside sales role
Demonstrate proficient understanding of the material handling and industrial parts industry, parts, customers, suppliers and vendors
Demonstrate proficient understanding and demonstrating inside sales techniques including cold calling, customer qualification and customer acquisition
Demonstrate proficient knowledge and ability to handle credit card processing
Demonstrate proficiency using a company ERP (Enterprise Resource Planning) and CRM (customer relationship management) system
BENEFITS
You’ll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers tuition reimbursement, and our incredible dollar for dollar 401(k) match up to 6%. These benefits are available based on the number of hours you work. At our HQ, there’s an on-site preschool, restaurant and where you can get active or enjoy our regular team get-togethers.
We also offer:
Hybrid work schedule
Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses
Easily accessible office location
Fitness/social area, employee gardens and more
PEOPLE ARE AT OUR HEART
TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.
ABOUT TVH
TVH is a global one stop shop for spare parts and accessories for forklift trucks, industrial equipment, and agricultural machinery.
Our 4600 colleagues are the strength, heart and soul of TVH. We are a dynamic team, where initiative and entrepreneurship are valued, and innovation takes center stage.
> APPLY NOW!
Recruiter
Morgan Iveson