TVH

New Customer Care Specialist

Job details

Job title
New Customer Care Specialist
Department
Sales & Pricing
Location
Post date
Oct 31, 2024
Job ID
#JR102332
Apply here!
Department
Sales & Pricing

New Customer Care Specialist

Full-time | USA Sales | Location – Grayslake, IL / Olathe, KS 

Develop and foster effective customer relationships and sales opportunities.  Provides regular and consistent value added communication with new and existing customers.

YOUR ROLE AND RESPONSIBILITIES

  • Grow and maintain customers including taking inbound and making outbound calls to a variety of new and existing customers.

  • Develop low value, new and/or inactive customers.

  • Build and foster effective customer relationships and sales opportunities to support meeting required sales objectives.

  • Leverage knowledge of sales processes for the material handling, industrial parts and/or construction markets to identify customer needs, present all appropriate products and services.

  • Navigate and research information within company ERP and CRM systems to check product price and availability, correspond and enter customer feedback and/or action items.

  • Notify customers of all backordered items and provide delivery dates. 

  • Communicate with customers to gather claims information as needed and enter the information into company sales systems. 



 

HOW TO SUCCEED

  • Must possess a minimum of 3 years work experience in a Customer Support or other applicable customer service/inside sales role 

  • Demonstrate proficient understanding of the material handling and industrial parts industry, parts, customers, suppliers and vendors 

  • Demonstrate proficient understanding and demonstrating inside sales techniques including cold calling, customer qualification and customer acquisition 

  • Demonstrate proficient knowledge and ability to handle credit card processing

  • Demonstrate proficiency using a company ERP (Enterprise Resource Planning) and CRM (customer relationship management) system 


 

BENEFITS

You’ll be part of a people-centric culture, where your well-being matters.  Our comprehensive package offers tuition reimbursement, and our incredible dollar for dollar 401(k) match up to 6%. These benefits are available based on the number of hours you work. At our HQ, there’s an on-site preschool, restaurant and where you can get active or enjoy our regular team get-togethers. 

We also offer:

  • Hybrid work schedule

  • Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses

  • Easily accessible office location 

  • Fitness/social area, employee gardens and more


 

PEOPLE ARE AT OUR HEART

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

ABOUT TVH

TVH is a global one stop shop for spare parts and accessories for forklift trucks, industrial equipment, and agricultural machinery.

Our 4600 colleagues are the strength, heart and soul of TVH. We are a dynamic team, where initiative and entrepreneurship are valued, and innovation takes center stage.


 

> APPLY NOW!

Recruiter
Morgan Iveson

Similar jobs

Chris

Gardener / Motorcyclist / Adventure

Sales & Pricing >

Marcel

Father of 6 / Problem solver / Camping lover

I love swimming, camping and being a father to six kids. People will probably describe me as a good listener, reliable friend and a thoughtful problem solver.

These characteristics also help me in my job. I am always open to listen to the customers’ needs and am eager to take away their troubles and find solutions. I love the diversity that comes with it.
Marcel, Sales Representative
Sales & Pricing >

Graham

Rugby fanatic / Volunteer / Everybody's friend

Rugby plays a big part in my life. I am involved in the organisation of rugby in the East Midlands. And I got accepted as a volunteer for the Commonwealth Games.

I love to please customers. As a key account manager I look after some of our biggest customers. Together with the great people I get to work with of course.

I get along with people from all walks of life. Being friendly, outgoing and using a sense of humour works miracles.
Graham, Key Account Manager
Sales & Pricing >