New Customer Care Specialist

New Customer Care Specialist

Full-time | USA Sales | Location –  Olathe, KS

Develop and foster effective customer relationships and sales opportunities.  Provides regular and consistent value added communication with new and existing customers.

YOUR ROLE AND RESPONSIBILITIES

• Grow and maintain customers including taking inbound and making outbound calls to a variety of new and existing customers.
• Develop low value, new and/or inactive customers.
• Build and foster effective customer relationships and sales opportunities to support meeting required sales objectives.
• Leverage knowledge of sales processes for the material handling, industrial parts and/or construction markets to identify customer needs, present all appropriate products and services.
• Navigate and research information within company ERP and CRM systems to check product price and availability, correspond and enter customer feedback and/or action items.
• Notify customer of all backordered items and provide delivery dates.
• Communicate with customers to gather claims information as needed and enter the information into company sales systems.

HOW TO SUCCEED

• Must possess a minimum of 3 years work experience in a Customer Support or other applicable customer service/inside sales role
• Demonstrate proficient understanding of the material handling and industrial parts industry, parts, customers, suppliers and vendors
• Demonstrate proficient understanding and demonstrating inside sales techniques including cold calling, customer qualification and customer acquisition
• Demonstrate proficient knowledge and ability to handle credit card processing
• Demonstrate proficiency using a company ERP (Enterprise Resource Planning) and CRM (customer relationship management) system

BENEFITS

You’ll be part of a people-centric culture, where your well-being matters.  Our comprehensive package offers tuition reimbursement, and our incredible dollar for dollar 401(k) match up to 6%. These benefits are available based on the number of hours you work. At our HQ, there’s an on-site preschool, restaurant and where you can get active or enjoy our regular team get-togethers.

We also offer:

• Hybrid work schedule
• Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses
• Easily accessible office location
• Fitness/social area, employee gardens and more.

PEOPLE ARE AT OUR HEART

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

ABOUT TVH

TVH is a global one stop shop for spare parts and accessories for forklift trucks, industrial equipment, and agricultural machinery.

Our 4600 colleagues are the strength, heart and soul of TVH. We are a dynamic team, where initiative and entrepreneurship are valued, and innovation takes center stage.