Department
Sales & Pricing
TVH - Keeps you going.
TVH is a market leader in the aftermarket distribution of parts and accessories for materials handling, agricultural, small earth moving and AWP equipment globally and in New Zealand.
About the role:
We are seeking an experienced Parts Interpreter, with a primary focus on providing exceptional customer service and expert parts advice to our customers over the counter and via telephone and email.
Responsibilities include:
Customer support and enquiries – via email, telephone and counter sales
Automotive Parts Identification and Catalogue Interpreting
Order entry and processing
Provide updates to customers on order status, pricing, product range and estimated delivery times
Provide assistance to external Sales and Warehouse teams as required
About you – Skills, experience and qualifications:
A passion for all things automotive.
Experience in the use of automotive parts catalogues and parts identification for any of the forklift, materials handling, construction machinery, MEWP, tractor industries or more
You may have a service or technical background with knowledge of parts cataloguing and interpreting
Results-focused, with a passion for customer service
Confident computer skills, including the ability to learn an in-house ERP system and online webshop.
Excellent verbal and written communication skills
Outgoing, confident, and an all-round personality with a good sense of humour.
Interest in new challenges, be a self-starter and work as part of a team with minimum supervision.
We can offer you:
Recognition programs and team incentives for your performance
The opportunity to join a dynamic global company that is a leader in its field
Ongoing training and career development
TVH Nudge: our health and wellbeing program that provides you with opportunities to make healthy daily choices.
Candidates must be available to start and eligible to work in New Zealand.
Recruiter
Hollie Warde