Parts Interpreter

Job Summary

TVH - Keeps You Going.

TVH is a market leader in the aftermarket distribution of parts and accessories for materials handling, agricultural, small earth moving and AWP equipment globally and in Australia.

About the role:

We are seeking an energetic Parts Interpreter with a primary focus on providing exceptional customer service and expert parts advice to our customers over the counter and via telephone and email.

Key Responsibilities and About You

Responsibilities include:

• Customer support and enquiries – via email, telephone and counter sales
• Interpret customer requests for parts
• Order entry and processing
• Provide updates to customers on order status, pricing, product range and estimated delivery times
• Provide assistance to external Sales and Warehouse teams as required

About you - Skills, experience and qualifications:

• Demonstrate a passion for customer service, with previous retail and/or customer service experience
• Prior experience as a Parts Interpreter or Parts Manager in a trade, retail or similar environment
• Expert knowledge of mechanical, materials handling, agricultural, industrial or automotive parts is preferred
• Excellent customer service and professional communication skills
• Attention to detail and a ‘can do’ attitude
• Confident computer skills, including the ability to learn an in-house ERP system
• You may have an interest in cars, construction machinery, forklifts, tractors, and more.
• You may have a service or parts background, or want to move away from working on the tools.

We can offer you:

• Recognition programs and team incentives for your performance
• The opportunity to join a dynamic global company that is a leader in its field
• Ongoing training and career development
• TVH Nudge: our health and wellbeing program that provides you with opportunities to make healthy daily choices.