Parts Interpreter

Job details

Job title
Parts Interpreter
Post date
Jan 25, 2023
Job ID
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Job Summary


TVH - Keeps You Going.


TVH is a market leader in the aftermarket distribution of parts and accessories for materials handling, agricultural, small earth moving and AWP equipment globally and in Australia.


About the role:


We are seeking an energetic Parts Interpreter with a primary focus on providing exceptional customer service and expert parts advice to our customers over the counter and via telephone and email.

Key Responsibilities and About You


Responsibilities include:


  • Customer support and enquiries – via email, telephone and counter sales
  • Interpret customer requests for parts
  • Order entry and processing
  • Provide updates to customers on order status, pricing, product range and estimated delivery times
  • Provide assistance to external Sales and Warehouse teams as required


About you - Skills, experience and qualifications:


  • Demonstrate a passion for customer service, with previous retail and/or customer service experience
  • Prior experience as a Parts Interpreter or Parts Manager in a trade, retail or similar environment
  • Expert knowledge of mechanical, materials handling, agricultural, industrial or automotive parts is preferred
  • Excellent customer service and professional communication skills
  • Attention to detail and a ‘can do’ attitude
  • Confident computer skills, including the ability to learn an in-house ERP system
  • You may have an interest in cars, construction machinery, forklifts, tractors, and more.
  • You may have a service or parts background, or want to move away from working on the tools.

We can offer you:


  • Recognition programs and team incentives for your performance
  • The opportunity to join a dynamic global company that is a leader in its field
  • Ongoing training and career development
  • TVH Nudge: our health and wellbeing program that provides you with opportunities to make healthy daily choices.

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