Department
Sales & Pricing
As Team Leader Internal Sales, you will manage the team that is the customer's first point of contact for all questions and requests, delivering an excellent customer experience.
Your responsibilities:
Coaching, motivating and developing the employees in order to develop and make optimal use of their competencies, skills and knowledge and to operate as a well-functioning team.
Guiding, supporting and following up the Internal Sales team during the execution of their assignment, in order to achieve the set team objectives.
Responsibility for the creation of qualitative reports, in order to be able to guarantee a good follow-up of the customer contacts.
Updating and maintaining product knowledge of the different divisions within TVH, in order to optimize the service towards the customers.
Proactively looking for opportunities of sales improvement, working with sales targets.
Setting up KPI’s for the team and follow up during quarterly 1-2-1 meetings.
Cooperation with other departments to improve our internal processes and customer service.
Your profile:
An experienced people manager.
Be able to deal with employees sociably and guide them in an appropriate way.
Organisational and planning skills.
Stress-resistant and flexible attitude.
Have an eye for quality, order and cleanliness.
Sense of responsibility and initiative.
Be able to handle changing environments.
Strong customer mindset, experience in a customer service or internal sales environment is a strong plus.
Fluent English (min B2, preferable C1).
Availability on site in Myślenice.
Readiness for business trips.
What's in it for you
A competitive salary.
Flexible working hours and a healthy work-life balance.
Lots of support and an encouraging team of co-workers.
An infectious ‘We Are One’ can-do mentality.
A people-centric culture where your fitness and mental well-being matter.
Hybrid work schedule.
Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses.
People are at our heart
TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.
About TVH
TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.
Recruiter
Michèle Konings [C]