TVH

Customer Support Specialist

Job details

Job title
Customer Support Specialist
Department
Sales & Pricing
Location
Post date
Jun 19, 2024
Job ID
#JR101427
Apply here!
Department
Sales & Pricing

Customer Support Specialist 

Full-time | USA Sales | Schedule: 10:00am - 7:00pm Monday through Friday

ABOUT TVH

TVH Parts Co. is a globally recognized leader in providing high-quality replacement parts and accessories for the material handling and industrial equipment industries. We are committed to delivering exceptional customer service and innovative solutions to our valued clients across the United States.

Our 4600 colleagues are the strength, heart and soul of TVH. We are a dynamic team, where initiative and entrepreneurship are valued, and innovation takes center stage.


 

YOUR ROLE AND RESPONSIBILITIES

You’ll deliver services to customers of the USA Sales channel. This will involve:

• Solving customer inquiries about price, delivery and part specifications.

• Entering orders and return authorizations via phone and email

• Develop working relationships with departments across the company

• Assist with special project to grow sales revenue

•Respond promptly and professionally to customer inquiries via phone, email, and chat.

•Provide accurate information regarding product specifications, availability, pricing, and order status.

•Process orders, returns, and exchanges efficiently and accurately in accordance with company policies and procedures.

•Proactively identify and resolve customer concerns and issues to ensure customer satisfaction.

•Collaborate with internal teams including sales, logistics, and technical support to address customer needs effectively.

•Maintain up-to-date knowledge of company products, services, and promotions.

•Contribute to continuous improvement initiatives by providing feedback on processes and systems.



 

HOW TO SUCCEED

We’re looking for someone who thrives with a wide range of responsibilities. To join us you need:

• A minimum of 2 years of experience serving customers via phone and email.

•Proven experience in a customer service or support role, preferably within a sales-oriented environment.

•  Knowledge and competence in Microsoft Office and/or Google Suite 

• Knowledge and experience with order entry and navigating web sites 

• Ability to organize, prioritize, and multi-task in a fast paced, changing environment to meet customer demands

• Exceptional communication and interpersonal skills, with the ability to engage effectively with customers and internal stakeholders.

• A positive attitude, strong work ethic, and a passion for delivering outstanding customer service.

  

BENEFITS

You’ll be part of a people-centric culture, where your well-being matters.  Our comprehensive package offers tuition reimbursement, and our incredible dollar for dollar 401(k) match up to 6%. These benefits are available based on the number of hours you work. At our HQ, there’s an on-site preschool, restaurant and where you can get active or enjoy our regular team get-togethers. 

We also offer:

• Hybrid work schedule

• Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses

• Easily accessible office location 

• Fitness/social area, employee gardens and more. 


 

PEOPLE ARE AT OUR HEART

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.


 

> APPLY NOW!

Recruiter
Morgan Iveson

Similar jobs

Chris

Gardener / Motorcyclist / Adventure

Sales & Pricing >

Marcel

Father of 6 / Problem solver / Camping lover

I love swimming, camping and being a father to six kids. People will probably describe me as a good listener, reliable friend and a thoughtful problem solver.

These characteristics also help me in my job. I am always open to listen to the customers’ needs and am eager to take away their troubles and find solutions. I love the diversity that comes with it.
Marcel, Sales Representative
Sales & Pricing >

Graham

Rugby fanatic / Volunteer / Everybody's friend

Rugby plays a big part in my life. I am involved in the organisation of rugby in the East Midlands. And I got accepted as a volunteer for the Commonwealth Games.

I love to please customers. As a key account manager I look after some of our biggest customers. Together with the great people I get to work with of course.

I get along with people from all walks of life. Being friendly, outgoing and using a sense of humour works miracles.
Graham, Key Account Manager
Sales & Pricing >