Department
Technical & Electronics
Job Title - VOC Advisor
Survey programming and execution
• Responsible for programming surveys using tools like Forsta.
• Ensure surveys are user-friendly, branded correctly, and effective for data collection.
• Implement rigorous testing to guarantee accuracy in survey designs
Data collection management
• Manage the end-to-end data collection process for surveys.
• Monitor and test surveys to ensure data quality and integrity.
Translation and data input coordination
• Coordinate with the translations team to ensure survey questions are translated into multiple
languages.
• Manage customer data filtering and formatting for integration into data collection systems,
ensuring accuracy and consistency.
Dashboard setup and reporting support
• Set up dashboards (in Forsta Studio) for real-time customer feedback monitoring.
• Assist users in accessing the dashboards and the data.
• Support the improvement of existing reporting tools to increase data accessibility and usability.
Data validation and quality control
• Validate and check the quality of reports and data to ensure they meet the required standards.
• Ensure the data is accurate and ready for use in decision-making processes.
Basic data analysis of customer data from surveys
Clear communication and documentation
KNOWLEDGE and EXPERIENCE
Bachelor’s degree in a related field (e.g., Data management, Market Research, Statistics or IT).
Knowledge of data validation, quality control processes, and basic data analysis techniques.
Basic proficiency in Excel, including skills in data cleaning, creating pivot tables, and making charts/graphs.
Familiarity with customer feedback systems, real-time dashboards, and reporting tools.
Experience coordinating data input tasks is a plus.
Experience in data collection, survey programming, and management tools like Forsta (or similar survey software) is a plus.
Fluency in English (Reading, Writing and Speaking)
Other Competencies:
Strong analytical and problem-solving skills.
Excellent communication and project coordination abilities.
Ability to manage multiple tasks, prioritize effectively, and work independently.
Attention to detail, particularly in data validation and quality control.
Basic skills in data analysis and reporting (Excel, visualization tools, etc.).
Recruiter
Preeti Salvi