Department
Ecommerce & Digital
Your Role:
The Application Support & Adoption Specialist will support the implementation, adoption, and ongoing utilization of eCommerce applications and marketing related components within the eCommerce and Marketing organization. This role focuses on enhancing user experience through training, support, and facilitating system integration across departments. The Application Support & Adoption Specialist will play a key role in driving the successful adoption of new technologies that support the eCommerce transformation.
Key Responsibilities:
You provide first-line technical support for e-commerce and marketing internal applications, resolving user inquiries and collaborating with Product Owners to address issues effectively.
You create and deliver training programs that drive user adoption and enhance proficiency in new systems.
You develop and maintain clear and comprehensive user guides and training materials to support ongoing system use.
You collaborate with various departments to ensure seamless application integration and consistent practices.
You support the design and optimization of business processes and (new) capabilities related to eCommerce and marketing in collaboration with the project & process manager.
You support the change enablement and adoption to bring people together and ensure buy-in for the transformation on a global and local level
Your Profile
You hold a bachelor’s degree in a relevant field or bring equivalent experience.
You bring at least 3 years of professional experience, demonstrating a strong focus on application support.
You handle challenges and resistance with a calm, adaptive approach and can pivot strategies when needed.
With the global reach of this position, your English skills are excellent.
You excel in team collaboration, fostering positive relationships and building networks.
You are tech-savvy, comfortable with digital tools, and able to quickly adapt to new technologies to improve processes and outcomes.
You are hands-on, proactively seeking solutions and leveraging technology to streamline workflows and achieve goals.
You are open to occasional travel, up to 15% of the time.
What we offer:
A competitive salary with benefits such as meal vouchers and insurances
Flexible working hours, home working and a healthy work-life balance.
20 paid vacation days and 12 WTR days.
An easily accessible work location (but remote work is also possible).
A people-centric culture where your fitness and mental well-being matter.
Lunch breaks and sports facilities in TVH Park, the company's green zone.
Access to LinkedIn Learning and many in-house (and external) training courses.
Fun afterworks and other optional events (e.g. TVH Kaffee).
People are at our heart
TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.
About TVH
TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.
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Recruiter
Lien Vanneste