Internal Sales Advisor

We are looking to strengthen our team of 4 internal sales advisors in Portugal. As an internal sales advisor, you are the first line of support to deal with all customer's questions or requests in a speedy and qualitative manner.

Your responsibilities:

• You are the  primary contact for customers for all current affairs: offers, back orders, questions about invoices, complaints.

• You observe customer challenges and are solution driven.

• You collaborate and communicate constructively with all departments within TVH and stimulate colleagues from other departments to work together on a high customer satisfaction.

• You signal and report about bottlenecks within the assigned processes.

• You register and administrate client information, documentation, complaints and signals in the relevant systems in order to have an accurate and complete insight in status of clients.

How to succeed / your profile:

• You have about 2-3 years experience in a customer oriented job.

• You have strong, customer oriented thinking and acting skills.

• You are solution driven and persistent.

• You have good organizational skills and you are able to set priorities.

• You are a teamplayer.

• You are fluent in Portuguese and you have a good conversational level in English.

• Working hours are 9:00-13:00 / 14:00-18:00 or 8:00-12:00 / 13:00-17:00, from Monday to Friday.

What's in it for you

• A competitive salary.

• A healthy work-life balance.

• Lots of support and an encouraging team of co-workers.

• An infectious ‘We Are One’ can-do mentality.

• A people-centric culture where your fitness and mental well-being matter.

• Hybrid work schedule: after the training period, you can work from home for 2 days per week.

• Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses.

People are at our heart

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

About TVH

TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.