Department
Logistics & Warehouse
To strengthen our Quality team, we are looking for a Claims & returns advisor. Your responsibility, together with your colleagues, is to ensure that the right products at the right acceptable quality level are delivered to the customer.
Your role and responsibilities
You support the process of conducting quality assurance of products to ensure that the quality is in line with company and international standards
You analyse and/or inspect at the stage of internal or external customer complaints, identifying the root cause and taking or triggering the appropriate corrective and preventive actions
You collaborate closely with colleagues of different departments such as internal and external sales, warehouse
You carry out your tasks with a strong customer focus, and within the framework of defined business processes
How to succeed / Your profile
You have a good technical knowledge, more specifically in agricultural machinery
Experience with quality measurements tools (e.g. calipers) is a strong plus.
You have a strong customer mindset
You are able to communicate effectively in English.
You have strong analytical judgment skills
You take ownership and initiative
What's in it for you
A competitive salary.
Flexible working hours and a healthy work-life balance.
Lots of support and an encouraging team of co-workers.
An infectious ‘We Are One’ can-do mentality.
A people-centric culture where your fitness and mental well-being matter.
Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses.
People are at our heart
TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.
About TVH
TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.
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Recruiter
Michèle Konings [C]