IT Portfolio & Demand Manager

YOUR ROLE AND RESPONSIBILITIES

• Provides governance & oversight of the Portfolio of services (IT foundations Services catalogue) offered and provided by the IT foundations department
• Responsible for maintaining the IT foundations Service catalogue and for the governance of onboarding/extending of new services
• Communicates all changes in regards with the Service catalogue towards the IT organization
• Provides guidance to IT foundations stakeholders in relation with the activities required to build & maintain the Service catalogue
• Champions strong IT governance in the Portfolio management framework and mentors IT foundation stakeholders in its development and continuous improvement
• Oversees the production of management documents (Project Charter etc..)
• Develop and maintain strong relationships with Internal/external partners and sponsors ensuring key stakeholders are identified and engaged early in the catalogue lifecycle
• Oversees the global management of the portfolio services
• Responsible for leading demand management board and providing governance and management of the demand pipeline
• Capture new IT demand and ensure structured and high quality of demand’s scope and specification in order to have a consistent basis for estimation and scheduling of the implementation.
• Coordinate and communicate new demand that comes into IT to the appropriate stakeholders
• Establish clear demand management work instructions and process while continuously revising these
• Manage the relationship with the IT stakeholders with respect to their new requirements (projects, system enhancement requests, availability and disaster recovery requirements, capacity requirements, etc.)
• Develop, define and implement the overall IT demand management structure & processes in agreement with the CIO office (BIM) / IT foundations office
• Ensure business and/or executive sponsorship and support exists prior to the request for new demand.
• Initiate and execute intra departmental communication and improvement activities to ensure maximum alignment of the IT with business priorities and facilitate demand capturing.
• Build an overall IT demand pipeline on an annual basis as well as on anin an ongoing basis (mapped against annual plan).
• Ensures timely and accurate reporting of all IT demand related issues to senior management and key stakeholders.
• Develop KPIs for Demand Management as well as dashboards and regular reports to create transparency and tracking of change requests and projects.
• Create transparency on the current IT operations status via operational KPIs, monthly reviews and other metrics.
• Provide effective decision support on a financial and risk basis for IT management team

HOW TO SUCCEED / YOUR PROFILE

• Master ICT or equivalent by experience
• Min 7 years of relevant professional experience
• Specific  technical knowledge/experience 
• Min. 2 year of managerial experience
• Excellent people management skills
• Organizational and planning skills
• Able to translate strategy into a tactical action plan
• Excellent interpersonal skills
• Reliable and discrete, positive attitude
• Diplomatic and problem solver
• Stress-resistant and flexible attitude
• Strong sense of responsibility and initiative
• Decisive

WHAT’S IN IT FOR YOU

• A competitive salary with benefits such as meal vouchers, insurance, company car, ....
• Flexible working hours and a healthy work-life balance.
• 20 paid vacation days and 12 WTR days.
• An easily accessible work location, no traffic congestion.
• Lots of support and an encouraging team of co-workers.
• An infectious ‘We Are One’ can-do mentality.
• A people-centric culture where your fitness and mental well-being matter.
• Access to LinkedIn Learning and many in-house and external training courses.
• Hybrid work schedule
• Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses
• Easily accessible office location (lease your e-bike through TVH!)
• On-site restaurant, café, fitness/social area, employee gardens and more.
• Sports facilities and lunch breaks in TVH Park, the company’s green zone.

PEOPLE ARE AT OUR HEART

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect,
kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome
differences and celebrate new ideas.

ABOUT TVH

TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and
agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-
known for its unstoppable craving for innovation.

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