Global Customer Integrations Manager

Function

The Global Customer Integrations Manager  is responsible for one of the TVH ecom channels: Customer Integrations. Customer Integrations is the collective name for all types of exchanges of data between customers and TVH, via a variety of technologies (API, EDI, FTP, Punchout…).

The objective is to drive more sales and to deliver a seamless customer experience on these Customer Integrations. The Global CI Strategic manager is a key pillar in the TVH E-commerce strategy to maximize customer retention and the onboarding of new customers on Customer Integrations.

Additional to the direct responsibility to drive Customer Integrations  there will be a project management angle to deliver:

1/ Customer Integrations Project management

● To lead and manage the project through the different phases of the project. 

● To deliver the necessary outcomes predefined for the project. 

● To document and share build up knowledge at the end of the project with PMO/CMO

2/ Customer Integrations Change Management 

● To ensure the affected businesses are involved in the project and to monitor the adoption rate. 

● To develop the project team members as an individual and in a team.

● To work closely with our strategic customer base to get them onboarded on Customer Integrations

 ● To work closely with a set of strategic software companies (ERP) to get them convinced to work together with TVH.

Profile

• ​​​​​You have a Master degree (applied economic science,…) or equivalent by experience
• You have deep knowledge of the broader E-commerce space (b2b ecom is a plus)
• You understand Customer Integrations technologies
• You ideally have Agency experience, working with a variety of clients
• You have succesfully managed digital teams
• Strong commercial affinity

Offer

• A competitive salary with benefits such as meal vouchers, a company car and insurance.
• Flexible working hours and a healthy work-life balance. 
• 20 paid vacation days and 12 WTR days. 
• An easily accessible work location, no traffic congestion. 
• Lots of support and an encouraging team of co-workers. 
• An infectious ‘We Are One’ can-do mentality. 
• A people-centric culture where your fitness and mental well-being matter.
• Healthy lunches and weekly fruit days. 
• Lunch breaks and sports facilities in TVH Park, the company’s green zone.
• Access to LinkedIn Learning and many in-house and external training courses. 
• Fun afterworks and other optional events (e.g. TVH Kaffee).