IT Service Manager


IT Service Manager
IT & Data
17 Jul, 2023
Job ID
IT & Data

As Service Manager you act as a trusted partner and advisor towards the business in order to provide optimal service delivery for IT Development and Infrastructure Services.




  • You are co-responsible for the end-to-end service delivery for services delivered under the Development and Infrastructure Organization.

  • You develop an annual strategy to develop and enhance the services under your responsibility. You meet with architects to discuss the impact of new technologies and the architectural roadmap, and you translate the technical IT roadmaps toward the business stakeholders.

  • You ensure that both the service and technical delivery needs of the business units are fulfilled.

  • In order to provide an optimal service delivery you act as a trusted partner and advisor towards the business. You build personal relationships with key people within the organization and take ownership during escalations and outages for Development and Infrastructure Services.

  • You constantly look for and guide continuous improvement efforts in order to guarantee the best services, taking into account quality, performance, and cost.

  • By implementing a successful service delivery approach you intend to maximize customer satisfaction and achieve the predetermined service level objectives. You report to senior management on IT performance (SLOs, KPIs, TCO).


  • Degree in IT, Business economics, or equivalent through experience.

  • Minimum of three years experience in service delivery management, managing large outsourced IT development and/or infrastructure service contracts.

  • Extensive knowledge and experience with Agile, Dev/Ops, ITIL, Project Management, and Budget-Management.

  • Knowledge of  IT development and infrastructure environments (SaaS, Java, .Net, Progress Development, Service Desk, Network, Middleware, Data Centers, Cloud, and Workplace Services).

  • Strong communicative and analytical skills which allows you to solve problems in various situations.

  • You are a team player with a flexible attitude. You take initiative and handle issues in a diplomatic manner.

  • Capability of managing, motivating, and coaching employees with an open and positive attitude and a willingness to listen.

  • Drive by result and ability to set priorities while keeping an optimal service in mind.

  • Fluent in English, both written and spoken.

  • Willingness to travel abroad on a regular basis (up to 50% travel).



You’ll be part of a people-centric culture, where your well-being matters.  Our comprehensive package offers standard benefits such as medical, dental, and vision, plus unique benefits such as our onsite health clinic and our incredible dollar-for-dollar 401(k) match up to 6%. At our HQ, there’s an on-site preschool, restaurant and gym where you can get active or enjoy our regular team get-togethers. 

We also offer:

  • Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses

  • On-site restaurant, café, pre-school, fitness/social area, employee gardens and more. 

  • Health and Wellness program and on-site facilities, company commitment to sustainable growth



TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.



TVH is a global one stop shop for spare parts and accessories for forklift trucks, industrial equipment, and agricultural machinery.

Our 4600 colleagues are the strength, heart and soul of TVH. We are a dynamic team, where initiative and entrepreneurship are valued, and innovation takes center stage.










Grace DiFranco

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