Parts Interpreter

Job details

Job title
Parts Interpreter
Post date
Jan 25, 2023
Job ID
Apply here!

Job Summary


TVH - Keeps you going.

TVH is a market leader in the aftermarket distribution of parts and accessories for materials handling, agricultural, small earth moving and AWP equipment globally and in Australia.

At TVH, we are committed to our underlying P.A.R.T.S values of Pursue Excellence, Act with Joy, Remain Open(-minded), Take Initiative and Show Courage. We value and appreciate our team members and we work together to achieve results and exceed our customers’ expectations.

About the role:

We are seeking an energetic Parts Interpreter with a primary focus on providing exceptional customer service and expert parts advice to our customers over the counter and via telephone and email.

Key Responsibilities and About You


Responsibilities include:

  • Customer support and enquiries – via email, telephone and counter sales
  • Interpret customer requests for parts
  • Order entry and processing
  • Provide updates to customers on order status, pricing, product range and estimated delivery times
  • Provide assistance to external Sales and Warehouse teams as required


About you – Skills, experience and qualifications:

  • Demonstrate a passion for customer service, with previous retail and/or customer service experience
  • Prior experience as a Parts Interpreter or Parts Manager in a trade, retail or similar environment
  • Expert knowledge of mechanical, materials handling, agricultural, industrial or automotive parts is preferred
  • Excellent customer service and professional communication skills
  • Attention to detail and a ‘can do’ attitude
  • Confident computer skills, including the ability to learn an in-house ERP system
  • You may have an interest in cars, construction machinery, forklifts, tractors, and more.
  • You may have a service or parts background, or want to move away from working on the tools.



We can offer you:

  • Recognition programs and team incentives for your performance
  • The opportunity to join a dynamic global company that is a leader in its field
  • Ongoing training and career development
  • TVH Nudge: our health and wellbeing program that provides you with opportunities to make healthy daily choices.

If this sounds like the opportunity for you, click "Apply" and submit both your resume and cover letter. Please note only short-listed candidates will be contacted. 


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