IT Portfolio & Demand Manager

To further prepare the IT foundational layers considering TVH’s digital transformation Program it was decided to launch the Center of Excellence named the “IT foundations Office”. 

IT Portfolio & demand management will also be enabled within this Center of Excellence. 

ROLE

• Provides governance & oversight of the Portfolio of services (IT foundations Services catalog) offered and provided by the IT foundations department

• Maintains the IT foundations Service catalog and for the governance of onboarding/extending of new services 

• Communicates all changes in regards with the Service catalog towards the IT organization 

• Provides guidance to IT foundations stakeholders in relation with the activities required to build & maintain the Service catalog 

• Champions strong IT governance in the Portfolio management framework and mentors IT foundation stakeholders in its development and continuous improvement 

• Oversees the production of management documents (Project Charter etc..) 

• Develops and maintains strong relationships with Internal/external partners and sponsors ensuring key stakeholders are identified and engaged early in the catalog lifecycle 

• Oversees the global management of the portfolio services 

• Responsible for leading demand management board and providing governance and management of the demand pipeline 

• Captures new IT demand and ensures structured and high quality of demand’s scope and specification in order to have a consistent basis for estimation and scheduling of the implementation. 

• Coordinates and communicates new demand that comes into IT to the appropriate stakeholders 

• Establishes clear demand management work instructions and process while continuously revising these 

• Manages the relationship with the IT stakeholders with respect to their new requirements (projects, system enhancement requests, availability and disaster recovery requirements, capacity requirements, etc.) 

• Develops, defines and implements the overall IT demand management structure & processes in agreement with the CIO office (BIM) / IT foundations office 

• Ensures business and/or executive sponsorship and support exists prior to the request for new demand. 

• Initiates and executes intra departmental communication and improvement activities to ensure maximum alignment of the IT with business priorities and facilitate demand capturing. 

• Build an overall IT demand pipeline on an annual basis as well as in an ongoing basis (mapped against annual plan). 

• Ensures timely and accurate reporting of all IT demand related issues to senior management and key stakeholders. 

• Develops KPIs for Demand Management as well as dashboards and regular reports to create transparency and tracking of change requests and projects. 

• Creates transparency on the current IT operations status via operational KPIs, monthly reviews and other metrics.

• Provides effective decision support on a financial and risk basis for IT management team
   

Business Goals 

• Set business goals & KPIs within the respective subarea in alignment with broader functional areas of IT and the business 

IT Tactical & Operational Functional Leadership

• Set, define & execute the Tactical Plans 

• Set, define & execute the Operational Plans 

Organizational Leadership

• Set the org structure & competencies for respective subarea in alignment with the IT Department, organization & TVH organization/people vision & strategy 

• Enablement to deliver business goals (proactive approach; external benchmark & methodologies (e.g. ITIL Industry Standard) 

• Engage & energize the team 

• Influencing stakeholders 

KNOWLEDGE & SKILLS

• Desired years of experience: min. 5 - 7 years of relevant experience 

• Knowledge of respective strategic functional Sub domain 

• Relevant expert position within strategic functional subdomain 

• Experience working within IT in international environment 

• Experience within leadership and managing outsourcing partners is a plus 

• Excellent leadership skills

• Organizational skills

• Interpersonal skills, both written and verbal

• Able to translate strategy into a tactical action plan

• Reliable and discrete, positive attitude

• Diplomatic problem solver

• Stress-resistant and flexible 

• Strong sense of responsibility and initiative

• Decisive