IT Portfolio & Demand Manager

Job details

Job title
IT Portfolio & Demand Manager
IT & Data
Post date
May 18, 2023
Job ID
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IT & Data

To further prepare the IT foundational layers considering TVH’s digital transformation Program it was decided to launch the Center of Excellence named the “IT foundations Office”. 

IT Portfolio & demand management will also be enabled within this Center of Excellence. 



  • Provides governance & oversight of the Portfolio of services (IT foundations Services catalog) offered and provided by the IT foundations department


  • Maintains the IT foundations Service catalog and for the governance of onboarding/extending of new services 


  • Communicates all changes in regards with the Service catalog towards the IT organization 


  • Provides guidance to IT foundations stakeholders in relation with the activities required to build & maintain the Service catalog 


  • Champions strong IT governance in the Portfolio management framework and mentors IT foundation stakeholders in its development and continuous improvement 


  • Oversees the production of management documents (Project Charter etc..) 


  • Develops and maintains strong relationships with Internal/external partners and sponsors ensuring key stakeholders are identified and engaged early in the catalog lifecycle 


  • Oversees the global management of the portfolio services 


  • Responsible for leading demand management board and providing governance and management of the demand pipeline 


  • Captures new IT demand and ensures structured and high quality of demand’s scope and specification in order to have a consistent basis for estimation and scheduling of the implementation. 


  • Coordinates and communicates new demand that comes into IT to the appropriate stakeholders 


  • Establishes clear demand management work instructions and process while continuously revising these 


  • Manages the relationship with the IT stakeholders with respect to their new requirements (projects, system enhancement requests, availability and disaster recovery requirements, capacity requirements, etc.) 


  • Develops, defines and implements the overall IT demand management structure & processes in agreement with the CIO office (BIM) / IT foundations office 


  • Ensures business and/or executive sponsorship and support exists prior to the request for new demand. 


  • Initiates and executes intra departmental communication and improvement activities to ensure maximum alignment of the IT with business priorities and facilitate demand capturing. 


  • Build an overall IT demand pipeline on an annual basis as well as in an ongoing basis (mapped against annual plan). 


  • Ensures timely and accurate reporting of all IT demand related issues to senior management and key stakeholders. 


  • Develops KPIs for Demand Management as well as dashboards and regular reports to create transparency and tracking of change requests and projects. 


  • Creates transparency on the current IT operations status via operational KPIs, monthly reviews and other metrics.


  • Provides effective decision support on a financial and risk basis for IT management team

Business Goals 


  • Set business goals & KPIs within the respective subarea in alignment with broader functional areas of IT and the business 



IT Tactical & Operational Functional Leadership


  • Set, define & execute the Tactical Plans 


  • Set, define & execute the Operational Plans 



Organizational Leadership


  • Set the org structure & competencies for respective subarea in alignment with the IT Department, organization & TVH organization/people vision & strategy 


  • Enablement to deliver business goals (proactive approach; external benchmark & methodologies (e.g. ITIL Industry Standard) 


  • Engage & energize the team 


  • Influencing stakeholders 





  • Desired years of experience: min. 5 - 7 years of relevant experience 


  • Knowledge of respective strategic functional Sub domain 


  • Relevant expert position within strategic functional subdomain 


  • Experience working within IT in international environment 


  • Experience within leadership and managing outsourcing partners is a plus 


  • Excellent leadership skills


  • Organizational skills


  • Interpersonal skills, both written and verbal


  • Able to translate strategy into a tactical action plan


  • Reliable and discrete, positive attitude


  • Diplomatic problem solver


  • Stress-resistant and flexible 


  • Strong sense of responsibility and initiative


  • Decisive

Grace DiFranco

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