IT Environment Manager

Job details

Job title
IT Environment Manager
IT & Data
Post date
May 18, 2023
Job ID
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IT & Data

Job Summary

The Environment Manager is responsible for overseeing environment management of the SaaS & PaaS solutions across the full application/system architecture at TVH. Candidates preferably have an overall knowledge of or experience with Oracle, Workday, Korber and other business critical applications and in a first stage (years) the TVH legacy applications as well. 


Core Functions 


  • SaaS Environment Planning and Coordination with Functional, Technical and 3rd Party vendors. Handle the administration of all active tenants environments (Production and non-production for all solutions). 


  • Work with internal staff, 3rd party vendors and SAAS/PAAS vendors (e.g. Oracle) to update and communicate on environment maintenance schedules, refresh schedules, and outages. 


  • Prepare Environment refreshes / patch scheduling in coordination with Service Providers (Oracle, HCM, Korber & others) for the SaaS Environments. 


  • Coordinate and Execute Pre/Post refresh tasks, sanity testing on (Oracle & other SaaS environments). 


  • Environment monitoring, issue resolution, Technical Service Request Management. 


  • Environment access control in coordination with security teams policies. 


  • Perform service-specific maintenance and administration tasks where appropriate.


  • View and monitor service detail and service notifications related to patching/critical updates/downtime. 


  • Manage accounts and subscriptions. Export metric data for a service instance. View account usage and provide reports.


  • Manage all Service Requests (SRs) with Saas and PaaS vendors (e.g. Oracle Cloud operations) to coordinate and complete any Administration tasks. 


  • Monitor and communicate system performance metrics and work with internal staff and 3rd party vendors to resolve any issues. 


  • Ideally hands-on experience for on premises agent installation (if required), upgrade, and patching. 


  • Hands-on knowledge on Managing and building Integration with other cloud Services such as Database/Integration Cloud 


  • Assist in the technical testing of internal and external systems and services (includes stress and load testing) 


  • Document environments and underlying components 


  • Provide technical consultancy on environments and software deployment


Specific experience (or willingness to learn) for Oracle: 


  • Experience on Manage Oracle Managed File Transfer Cloud Service (MFT) and managing MFT encryption keys 
  • Hands-on experience on various Oracle Cloud PaaS applications instance build. 


Knowledge of Provisioning and administering Oracle Integration typically involves: 


  • A tenant administrator creates an Oracle Integration instance (trial) ▪ A tenant administrator delegates to other administrators who create and manage Oracle Integration instances (typical) 
  • An administrator configures read only access for selected users to view a list of Oracle Integration instance (audit) 
  • An administrator configures user identities to navigate to and use Oracle Integration (most service users) 


Specific experience (or willingness to learn) for Workday: 


  • Familiar with Workdays tenant policies - production refreshes, implementation to implementation tenant copies, and sandbox refresh exemptions. 
  • Hands-on experience using Workdays Data Scrambler tool to scramble the tenant after each production copy into a non-sandbox tenant to protect TVH data 
  • Deploying integrations specific to Workday to meet business requirements. o Analyzes Workday release updates to understand impacts of feature changes, in relation to clients existing integrations 
  • Workday integration tools Core Connector, Document transformation, EIB and Basic knowledge on Workday studio 
  • SFTP, PGP encryption and authentication methods 


Add and manage users and provision roles and data access sets based on organization-defined data security policies and user role matrix defined by the business. 


  • Update and implement user security and roles within ERP Cloud Security based on functional documents provided by project team. 
  • Review and audit end user accounts, permissions, and access rights. Align segregation of duties and security profiles. 
  • Build custom roles by tailoring Oracle seeded roles as per the business requirement.  Update and implement user security within ERP Cloud Security. 
  • Creating Integration security group and integration security user creation 


● Hands-on experience in custom code migration using cloud tools for PaaS instances. 



Knowledge & Skills 


  • Knowledge of Environment Management across multiple systems, cloud environments with Oracle SaaS, Oracle PaaS, Workday and Korber preferred. 


  • Skill to Coordinate with other teams e.g. to troubleshoot for Oracle Cloud Platform related issues 


  • Knowledge on SSO configuration between SaaS/Paas applications and 3rd party vendor’s Identity Provider 


  • Oracle Cloud Infrastructure or Oracle Cloud ERP working knowledge Preferred as well as hands-on experience with Oracle DBA skills


  • Comprehensive experience in Oracle Weblogic administration (11g/12c) (Like session, data source, cluster management, war/ear deployment etc.) 


  • Being able to communicate with IT stakeholders & Business community 


  • Good understanding of IT Infrastructure, software engineering and delivery 




Required minimum qualifications


  • Bachelor's Degree in a job-related discipline (or equivalent work experience - 5 years or more) 


  • Certification in Workday HCM / Certification in Workday Core Integration 


  • Certification in Oracle Cloud Infrastructure

Grace DiFranco

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