TVH, a global parts specialist for material handling, industrial vehicles, construction and agricultural equipment, is seeking a highly experienced and dedicated individual to join our team as a Global Quality Director. In this newly created role, you will be responsible for establishing and leading a global quality organization, ensuring consistent product quality control and quality assurance across all regions and functions within TVH.
You will report directly to our Chief Commercial Officer.
Your role and responsibilities
- Establish Global Quality Standards: Develop and implement a unified set of quality standards, processes and procedures across all regions, eliminating regional differences in quality control. Setup a global quality organizaton and define clear quality metrics and targets to drive continuous improvement.
- Product Quality Control: Oversee incoming quality control processes, including the inspection and testing of products to ensure they meet quality standards. Lead investigations and root-cause analysis of quality complaints, driving corrective and preventive actions to address any issues.
- Quality Assurance: Drive product quality assurance efforts by implementing robust quality assurance end-to-end processes. Collaborate with cross-functional teams to develop and improve quality control plans, ensuring compliance with industry standards and customer requirements.
- Supplier Quality Assurance: Develop and implement a Supplier Quality Assurance program to guarantee supplier responsibility. Conduct supplier audits, grading, and qualifications to ensure adherence to quality standards. Generate insights on the total cost of quality per supplier and drive improvement initiatives.
- Continuous Improvement: Collaborate with the Product and Procurement departments to reinforce quality as a key topic for continuous improvement. Provide training and support to employees across the quality cycle, from procurement to customer service, thus creating the best quality awareness and mindset. Monitor the execution of quality processes and non-conformity handling, driving continuous improvement efforts.
- (Re-)Manufactured Products and Internal Suppliers: Ensure that the same quality standards are imposed on (re-)manufactured products and products from internal suppliers. Collaborate with relevant departments to define and implement quality control measures for these products.
How to succeed / Your profile
We are looking for someone who can come up with simple solutions to complex problems. To join us you need:
- Bachelor's or Master's degree in a relevant field (e.g., Engineering, Quality Management).
- Proven experience in a senior quality leadership role within the technical wholesale industry or a similar field.
- Spare parts experience.
- Strong knowledge of quality control and assurance methodologies, tools, and processes.
- Experience in developing and implementing global quality standards and procedures.
- Excellent analytical and problem-solving skills, with the ability to conduct root-cause analysis and drive corrective actions.
- Strong project management skills, with the ability to manage multiple initiatives simultaneously.
- Excellent communication and leadership skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
- Knowledge of relevant industry standards and regulations.
- Willingness to travel globally, as required.
What's in it for you?
- A competitive salary.
- Flexible working hours and a healthy work-life balance.
- Lots of support and an encouraging team of co-workers.
- An infectious ‘We Are One’ can-do mentality.
- A people-centric culture where your fitness and mental well-being matter.
- Hybrid work schedule.
- Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses.
People are at our heart
TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.
TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and
agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-
known for its unstoppable craving for innovation.
Father of 6 / Problem solver / Camping lover
These characteristics also help me in my job. I am always open to listen to the customers’ needs and am eager to take away their troubles and find solutions. I love the diversity that comes with it.
Rugby fanatic / Volunteer / Everybody's friend
I love to please customers. As a key account manager I look after some of our biggest customers. Together with the great people I get to work with of course.
I get along with people from all walks of life. Being friendly, outgoing and using a sense of humour works miracles.