Technical Information Services Supervisor
Full-time | TIS | Location – Olathe, KS, 66022
Provides supervision to the team responsible for researching and responding to customers with parts. Work closely with Assistant Manager TIS to ensure goal achievement, training, mentoring, and goal achievement of TIS staff members.
YOUR ROLE AND RESPONSIBILITIES
You’ll deliver short and long term projects that support the business strategy. This will involve:
Supervise, lead, mentor, select, train, and evaluate Technical Information Services (TIS) staff including:
Working with Assistant Manager to approve weekly time cards and ensure effective management of staff overtime, ensuring appropriate staffing levels for meeting productivity expectations
Assisting team members in accomplishing their essential functions
Mentoring and development of staff for future leadership roles within Technical Information Services and other areas of the business
Utilize MyTotal Performance Goals and Continuous Feedback modules to track each team member’s goal progress, achievement and demonstration of TVH values
Work with TIS management and Human Resources in the interviewing, selection and hiring of new TIS team members
Monitor and provide support to assigned TIS team members to ensure the highest levels of customer service and support
Work with Assistant Manager to review customer requests for all locations
Act as liaison between management and the TIS department
Help facilitate the development of new parts or additional products for customers
Participate in the development of processes and business platforms
Develop and execute projects as determined by management
Update and/or correct the information in the company databases as it applies to the TIS department (IRMN, XPart, TRIC, etc.)
Ensure adherence to company and departmental policies and procedures
Provide statistics as needed to management for the Balanced Scorecard
Travel as needed up to 10% to other company facilities
Exemplify TVH’s Mission, Vision, and Values and proactively works to improve TVH’s image and culture
Define strengths and weaknesses in the TIS staff and develop a plan to utilize the strengths and correct the weaknesses.
HOW TO SUCCEED / YOUR PROFILE
We’re looking for someone who can come up with simple solutions to complex problems. To join us you need:
Must possess a minimum of three years’ work experience in the TIS department and/or another similar department or forklift dealership experience in the parts, sales and/or service department
Must demonstrate ability to effectively supervise, select, coach, mentor and train other TIS team members
Demonstrates proficient mechanical aptitude
Demonstrates proficient parts and product knowledge
Demonstrates proficiency using Google Mail, Calendar, Sheets, and Drive
Demonstrates proficiency using Microsoft Word, Excel, and PowerPoint
Demonstrates ability to collaborate in an effective, positive manner with managers and individual contributors in a team environment
Demonstrates effective verbal, written, and interpersonal communication skills with a proven ability to communicate effectively across all levels of the organization
Demonstrates superior organizational, time management and follow up skills
Must be team oriented, possess a positive attitude and collaborate effectively with others to achieve goals in a fast-paced, deadline driven environment
Demonstrates a proven track record in effectively managing tasks and priorities, achieving goals and meeting deadlines in a consistent, complete, accurate and timely manner
Demonstrates a high level of professionalism, discretion and confidentiality
WHAT’S IN IT FOR YOU
You’ll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers standard benefits such as medical, dental, and vision, plus unique benefits such as our onsite health clinic and our incredible dollar for dollar 401(k) match up to 6%. At our HQ, there’s an on-site preschool, restaurant and where you can get active or enjoy our regular team get-togethers.
We also offer:
Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses
PEOPLE ARE AT OUR HEART
TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.
TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.
TVH is an Equal Opportunity Employer. TVH will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older.