IT Environment Manager

Job Summary

The Environment Manager is responsible for overseeing environment management of the SaaS & PaaS solutions across the full application/system architecture at TVH. Candidates preferably have an overall knowledge of or experience with Oracle, Workday, Korber and other business critical applications and in a first stage (years) the TVH legacy applications as well. 

Core Functions 

• SaaS Environment Planning and Coordination with Functional, Technical and 3rd Party vendors. Handle the administration of all active tenants environments (Production and non-production for all solutions). 

• Work with internal staff, 3rd party vendors and SAAS/PAAS vendors (e.g. Oracle) to update and communicate on environment maintenance schedules, refresh schedules, and outages. 

• Prepare Environment refreshes / patch scheduling in coordination with Service Providers (Oracle, HCM, Korber & others) for the SaaS Environments. 

• Coordinate and Execute Pre/Post refresh tasks, sanity testing on (Oracle & other SaaS environments). 

• Environment monitoring, issue resolution, Technical Service Request Management. 

• Environment access control in coordination with security teams policies. 

• Perform service-specific maintenance and administration tasks where appropriate.

• View and monitor service detail and service notifications related to patching/critical updates/downtime. 

• Manage accounts and subscriptions. Export metric data for a service instance. View account usage and provide reports.

• Manage all Service Requests (SRs) with Saas and PaaS vendors (e.g. Oracle Cloud operations) to coordinate and complete any Administration tasks. 

• Monitor and communicate system performance metrics and work with internal staff and 3rd party vendors to resolve any issues. 

• Ideally hands-on experience for on premises agent installation (if required), upgrade, and patching. 

• Hands-on knowledge on Managing and building Integration with other cloud Services such as Database/Integration Cloud 

• Assist in the technical testing of internal and external systems and services (includes stress and load testing) 

• Document environments and underlying components 

• Provide technical consultancy on environments and software deployment

Specific experience (or willingness to learn) for Oracle: 

• Experience on Manage Oracle Managed File Transfer Cloud Service (MFT) and managing MFT encryption keys 
• Hands-on experience on various Oracle Cloud PaaS applications instance build. 

Knowledge of Provisioning and administering Oracle Integration typically involves: 

• A tenant administrator creates an Oracle Integration instance (trial) ▪ A tenant administrator delegates to other administrators who create and manage Oracle Integration instances (typical) 
• An administrator configures read only access for selected users to view a list of Oracle Integration instance (audit) 
• An administrator configures user identities to navigate to and use Oracle Integration (most service users) 

Specific experience (or willingness to learn) for Workday: 

• Familiar with Workdays tenant policies - production refreshes, implementation to implementation tenant copies, and sandbox refresh exemptions. 
• Hands-on experience using Workdays Data Scrambler tool to scramble the tenant after each production copy into a non-sandbox tenant to protect TVH data 
• Deploying integrations specific to Workday to meet business requirements. o Analyzes Workday release updates to understand impacts of feature changes, in relation to clients existing integrations 
• Workday integration tools Core Connector, Document transformation, EIB and Basic knowledge on Workday studio 
• SFTP, PGP encryption and authentication methods 

Add and manage users and provision roles and data access sets based on organization-defined data security policies and user role matrix defined by the business. 

• Update and implement user security and roles within ERP Cloud Security based on functional documents provided by project team. 
• Review and audit end user accounts, permissions, and access rights. Align segregation of duties and security profiles. 
• Build custom roles by tailoring Oracle seeded roles as per the business requirement.  Update and implement user security within ERP Cloud Security. 
• Creating Integration security group and integration security user creation 

● Hands-on experience in custom code migration using cloud tools for PaaS instances. 

Knowledge & Skills 

• Knowledge of Environment Management across multiple systems, cloud environments with Oracle SaaS, Oracle PaaS, Workday and Korber preferred. 

• Skill to Coordinate with other teams e.g. to troubleshoot for Oracle Cloud Platform related issues 

• Knowledge on SSO configuration between SaaS/Paas applications and 3rd party vendor’s Identity Provider 

• Oracle Cloud Infrastructure or Oracle Cloud ERP working knowledge Preferred as well as hands-on experience with Oracle DBA skills

• Comprehensive experience in Oracle Weblogic administration (11g/12c) (Like session, data source, cluster management, war/ear deployment etc.) 

• Being able to communicate with IT stakeholders & Business community 

• Good understanding of IT Infrastructure, software engineering and delivery 

Required minimum qualifications

• Bachelor's Degree in a job-related discipline (or equivalent work experience - 5 years or more) 

• Certification in Workday HCM / Certification in Workday Core Integration 

• Certification in Oracle Cloud Infrastructure