Ecommerce Manager - Americas
Full-time | Ecommerce | Location – Olathe, KS, 66022
TVH is seeking an Ecommerce Manager - Americas, responsible for one of the TVH ecommerce platforms (B2B/B2C) with the objective to drive more sales and deliver a seamless customer experience. You are a key pillar in the TVH ecommerce strategy to maximize customer retention and the acquisition of new customers.
Additional to the direct responsibility to drive ecommerce, there will be a project management aspect to deliver ecommerce project management and change management
YOUR ROLE AND RESPONSIBILITIES
You’ll deliver short and long term projects that support the business strategy. This will involve:
Drive the ecommerce business, optimizing sales, profit and E2E customer experience through a commercial and customer focus
Develop the ecommerce roadmap and take ownership on the further development of the ecommerce platform
Be the E2E shop owner to ensure the shop is merchandised in the best manner and products are searchable in order to maximize sales.
Monitor, measure and report on the performance of ecommerce in order to implement an efficient e-commerce policy
Coordinate and organize the activities of the ecommerce team according to the priorities and skills of each, and the needs of the organization in order to be able to offer an effective service that meets the quality requirements of the organization within these terms.
Constructively communicate with employees and fellow team managers, as well as stimulating a good collaboration with other departments/teams/sister companies, so that a positive work climate reigns and a smooth information flow is guaranteed.
Build and share ecommerce best practices to help colleagues & team members across geographies perform more efficiently.
Coach and develop cross- functional team in order to use and develop the competences, skills optimally and to work as a well-functioning department
Stay well informed on the evolution within the ecommerce domain, maintaining up to date knowledge within the context in order to strengthen credibility by offering a service that is continuously based on updated knowledge.
Align with IT developers to keep business objectives and IT developments aligned.
HOW TO SUCCEED / YOUR PROFILE
We’re looking for someone who can come up with simple solutions to complex problems. To join us you need:
10+ years of experience in the field of digital/ecommerce with at least 4 years as ecommerce manager in a company with $100M+ sales
Ecommerce (B2B AND B2C preferred)
Conversion rate optimization
Bachelor’s degree or equivalent by experience
WHAT’S IN IT FOR YOU
You’ll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers standard benefits such as medical, dental, and vision, plus unique benefits such as our onsite health clinic and our incredible dollar for dollar 401(k) match up to 6%. At our HQ, there’s an on-site preschool, restaurant and where you can get active or enjoy our regular team get-togethers.
We also offer:
Hybrid work schedule
Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses
PEOPLE ARE AT OUR HEART
TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.
TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.
TVH is an Equal Opportunity Employer. TVH will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older.