Customer Integrations Business Coordinator

Job details

Job title
Customer Integrations Business Coordinator
Ecommerce & Digital
Post date
Mar 29, 2024
Job ID
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Ecommerce & Digital

We're looking for an Exchange Business Coordinator to join our TVH Exchange team, within the ecommerce domain of TVH. Your role is pivotal to drive  business growth for TVH through customer integrations.

Your responsibilities include providing both TVH business insight and in depth technical guidance to our customers and partners during integration of their ERP or self-developed webshop with the TVH ecommerce systems.

Additionally, you'll capture the needs to enhance our TVH integration platform, delivering the necessary technology to enable our growth objectives.

Our Ambition:

The goal of Team Exchange, located on the e-commerce business side of TVH, is crystal clear: "Make it easy to integrate with TVH and grow business". This objective is built upon two key strategic pillars:

Proposing a comprehensive global integration platform that facilitates various customer integrations through API, EDI, Punchout, File Sharing…

Activating our e-commerce integrated sales channel to boost revenue through these integrations.

Your role and responsibilities

  • Become part of the Exchange subject matter experts team that make integration with TVH happen.

  • Drive business through this integrated sales channel.

  • Onboard and support our customers, but also partners throughout their entire integration journey with TVH, to ensure their ERP or Webshop gets connected with TVH's e-commerce systems.

  • Capture the needs for our integration platform to meet client needs efficiently and identify ERP packages globally to integrate with. 

  • Analyze new ways of integration, customer requests to extend our standard offering.

  • Maintain relationships with key clients/prospects/partners to gather feedback and nurture long-term relationships.

  • Conduct and organize client and sales organization training.

  • Act as a primary point of contact for internal/external colleagues, offering guidance, motivation, and assistance regarding customer integrations.

How to succeed / Your profile

  • 3-5 years years of experience in relevant domains.

  • Knowledgeable about customer integration technologies (e.g., EDI, API integrations, Punchout).

  • Used to work in Excel.

  • Familiarity with ERP/procurement systems, logistics.

  • experience with ecommerce development.

  • Good interpersonal and commercial skills, capable of effectively engaging with customers and internal stakeholders.

  • Strong communication skills, able to collaborate effectively with external and internal stakeholders.

  • Proven experience in project management with strong planning, execution and delivery skills.

  • Creative problem-solving skills, and a passion for driving growth.

  • You are used to working under pressure and take on a flexible attitude.

  • You have a good sense of taking responsibility and initiative.

What's in it for you

You will become part of a people-oriented company where your well-being really matters. Flexible working hours, work from home possibilities, 20 days holiday and 12 WTR days within a 40-hour week. At our headquarters you will also discover our TVH Park, a green area where you can move around and have the possibility to relax, meet or have lunch. Furthermore, we also offer:

  • An attractive salary package with extra-legal benefits such as group and hospitalization insurance, luncheon vouchers, corporate restaurant, ...

  • An exciting position in an international company with a family atmosphere where people are at the center.

  • You are part of a dynamic entrepreneurial team that is fast-growing and at the center of the transformation.

  • You arrive in an innovative, progressive and technological environment.

  • Numerous opportunities for personal development, among other things through permanent guidance and professional (internal/external) training courses.

  • Fun afterworks and other optional events (e.g. TVH Kaffee).

People are at our heart

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

About TVH

TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.



Stephanie Luypaert [C]

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