BPO Launch to Market - E-Commerce

Job details

Job title
BPO Launch to Market - E-Commerce
Ecommerce & Digital
Post date
Apr 12, 2023
Job ID
Apply here!
Ecommerce & Digital

Your role and responsibilities

As a Business Process Owner, you will become part of the TVH Innovatis initiative. This program will support our growth ambition and safeguard our company’s future success.

Innovatis is a multi-year transformation program intended to implement scalable global processes enabled by future-proof technology in order to support the further growth of TVH. To make TVH Innovatis a success, we have to shift our mindset and step away from our current departmental thinking, and move towards end-to-end process thinking.

Launch-to-Market is the end-to-end L1 process of translating the defined strategy into the commercial tactics and unlock go to market. Doing so the Launch-to-Market process aims at activating the product & service portfolio by targeting the right customers, enabling the right marketing & sales efforts through the right channels, at the right price.

We are looking for a BPO who will cover a set of subprocesses within this end-to-end process.

If you have an extensive knowledge of commercial omnichannel processes and the ambition to be at the forefront of this journey of transformation to help design the future of TVH, this role of Business Process Owner could be your next challenge.


  • As part of the Global Process Owner organization, you support the design of the future end-to-end process template.
  • You are co-responsible for the TO-BE process design and drive the process documentation for the processes within your area of expertise.
  • You serve as primary liaison to the TVH business stakeholders to solicit input and confirm the design satisfies the requirements and is fit-for-purpose.
  • You co-facilitate the TO-BE process design workshops and report into the Global Process Owner on status and progress.
  • You participate in cross functional design meetings and synchronize plans with other interfacing processes.
  • You support the change enablement and adoption to bring people together and ensure buy-in for the transformation on a global and local level

Your profile

  • You have a master’s within a relevant field (or equivalent by experience).
  • You can look back at a minimum of 3 years’ experience.
  • You are decisive, analytical, result-oriented and driven to get things done.
  • You are able to handle resistance in a calm, measured way and are willing to recalibrate the plan if necessary.
  • Given the global scope of the position, your English is excellent. 
  • You are able to multitask and are a creative problem-solver.
  • You have strong organizational skills, are able to meet deadlines, and have excellent communication skills.
  • You are a team player and are able to build relationships.
  • You are able to travel up to 15% of the time. 

What's in it for you

You’ll be part of a people-centric culture, where your well-being matters.  


We also offer:
• Hybrid work schedule
• Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses
• Easily accessible office location (lease your e-bike through TVH!)
• On-site restaurant, social area, employee gardens and more. 
• Sports facilities and lunch breaks in TVH Park, the company’s green zone.

People are at our heart

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

About TVH

TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.


Kelly Wittouck

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