TVH has forged the way to globally deliver the parts our customers need, when they need them. And with this comes perpetual evolution of the customer experience in our systems. Not only are we passionate about our mission, but we love the people we surround ourselves with. Come join us, you'll see what we mean.
In Global UX, we are transforming every aspect of how our users will engage with our brand worldwide. And with this evolution comes the challenge of expanding our team and processes to craft dynamite experiences throughout our Omnichannel org.
So, about you...
Most importantly, you are passionately curious about WHY things work just as much as how. You ask scads of questions before considering action. Building bridges is something that comes naturally to you, and you prefer a team mentality instead of being a lone wolf. You have seen some things in your career. Things that help you bring new perspectives to our work.
For this role, we are more interested in what makes you amazing and how you are able to communicate. So, instead of a standard resume, send us a few paragraphs on what sets you apart from other designers. What unique qualities do you bring to the party?
What you'll do:
Lock arms with content strategy, engineering and “the business” to forge best-in-class digital user experiences that align with solid UX principles from end-to-end, across all customer journeys
Rep the UX practice as an advocate, leading contributor, and subject matter expert to influence enhancements that inspire customer delight
Engage and lead colleagues in co-creation, knowledge sharing, constructive critique, and process improvement to elevate UX @ TVH
Lead critical experience projects and seek opportunities to make our stuff better
Develop and express a deep understanding of the challenges of our users
Be incredibly comfortable with diving into the ambiguous to shed light on a daily basis (#HugTheMist)
Be open to travel to beautiful Belgium up to 10%
What you'll bring to TVH:
At least 4 years designing digital user experiences
At least 2 years leading UX on a project-level
Ability to actively listen, then move to action with purpose and intention.
UX design expertise involving information architecture, wireframing, and prototyping.
Online portfolio of case studies with detailed narrative outlining approach and scope of involvement. We want to see how you think more than polished outputs.
Proficiency in Figma, Adobe CC, or other industry standard design authoring tools.
Basic knowledge of HTML, CSS, and UI frameworks or component libraries. You don’t need to code, but you will need to know what is possible.
Familiarity working with design systems and how to leverage them.
Ability to balance routine, tactical initiatives with long-term strategic engagement
Must be comfortable speaking in a group setting and have ability to form relationships quickly
Bonus points for experience with User Research, Usability & Heuristic Evals, and A11y Audits
Extra bonus points for any certifications from NNG or IDxF.
WHAT’S IN IT FOR YOU
You’ll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers standard benefits such as medical, dental, and vision, plus unique benefits such as our onsite health clinic and our incredible dollar-for-dollar 401(k) match up to 6%. At our HQ, there’s an on-site preschool, restaurant and where you can get active or enjoy our regular team get-togethers.
We also offer:
• Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses
• On-site restaurant, café, pre-school, fitness/social area, employee gardens and more.
• Health and Wellness program and on-site facilities, company commitment to sustainable growth
TVH is a global one stop shop for spare parts and accessories for forklift trucks, industrial equipment, and agricultural machinery.
Our 4600 colleagues are the strength, heart and soul of TVH. We are a dynamic team, where initiative and entrepreneurship are valued, and innovation takes center stage.
> APPLY NOW!
Recruiter Grace DiFranco